How to Manage Difficult People: What They Really Need

Maslow's Hierarchy of Human NeedsLet’s say you are willing to make the effort to manage the difficult people in your life and help them get the feeling they are missing, the feeling that causes them to behave the way they do. How can you tell what is the feeling they really need?

Needs are a complex issue. They are feelings that are so strong that you believe you cannot live without them. Each person’s needs are very individual, but they definitely get them out of control. If you can control a need, it is no longer a need but more of a preference.

Many people confuse wishes, desires, preferences, values and needs. Although they all have something in common, they differ in intensity.

If you have a discussion or an interaction with a difficult person and you feel their demands are a bit too strong and that they are having a little panic about their request, ask them, “What will happen if you don’t get it?” or “What will happen if things don’t happen the way you want them?” or “What’s the worst thing that can happen?”

This question creates a loop in their brain and the answer does not matter. Their subconscious will answer itself and lower the difficult person’s tension from “I absolutely must have it” to “OK, well, I won’t die without it, so maybe it’s not the end of the world after all”.

Read more about how to deal with difficult people


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